FAQ

■Can I make changes to the tour itinerary after booking?

Yes! The best of choosing a Japan Harmony Travel private tour is that we customize the tour to suit your needs. If it’s something we can accommodate, we will be happy to update the tour itinerary.

■Can I change the tour date?

Generally, we will do our best to accommodate requests to reschedule as flexible as our schedule will allow.

■Where do the tour begins?

We can meet you at the concierge desk of your hotel as long as it is in central Tokyo. For some tours that focus on a certain area such as Hakone, Kamakura and Nikko, it will maximize your tour time to meet in that area or at a station that is the starting point if you wish.

■Are your tours appropriate for kids?

Kids are always welcome. We always suggest an itinerary for you and young children. In our private tour where you can go at a pace that is comfortable for your child and you can stop whenever you needed. If you have a stroller it might be tough going up and down the subway stairs in a group tour, but we try our best to find comfortable ways for you.

■Does the tour include meals and transportation fees?

Lunch and transportation fees for you and the guide are not included. The transportation fee will cost around \1000 per person for a 8 hour tour and \600 for a 3 or 4.5 hour tours. Lunch costs will depend on where you decide to dine.

■Do our tours stop for lunch? fees?

Our 3- and 4.5-hour tours usually stop for a restroom and water break, but not for meals. On our 8-hour tours, we stop for lunch. Some people choose a bowl of noodle or a sandwich, and some people enjoy a nice Japanese restaurant. On a private tour either is an option, but just remember that if we sit down for a while we might have to move faster to get in the rest of the sights.

■What payment method do you accept?

Once you are ready to book the tour, You can use PayPal to pay the tour fee.

■How much walking do we do?

We believe exploring Japan on foot is the best way to experience the locals and our culture. Usually, expect to cover about 1.5 km / 1 mile per hour on foot and we stop at various sites along the tour. We go at your pace and take plenty of breaks for water, coffee and snacks. It is possible to sit on the subway or the rail systems when possible.

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